Donor Family Support Services

The National DonateLife Family Support Service has been established to provide support to families of organ and tissue donors before, during and after donation. Support is provided in a number of ways and will differ depending on your needs now and in the future.

A Donor Family Support Coordinator is available to support you and your family during your time of loss. They are there to listen; to provide information and reassurance and to answer any questions or concerns you might have. You might find it is helpful to talk to someone outside the immediate family. The service includes counselling or referral to local grief counsellors if preferred.

In the initial correspondence from the DonateLife Agency you will learn how many people have been helped through transplantation and how they are progressing. Families of donors and transplant recipients are both vulnerable and need time to heal and adjust to very different circumstances.

Although the identity of recipients cannot be revealed, the Donor Family Support Coordinator or Donation Specialist Coordinator is responsible for forwarding correspondence to you if that is your wish. Similarly, you may wish to write to recipients or respond to their letters through the same channels.

If, in time, you feel that this is something you would like to do, your Donor Family Support Coordinator will be able to help you.

Updates on recipients are not provided routinely, as not all families wish to know if circumstance change over the years. If at some point you feel that you would like to have an update on the progress of the recipients this can be facilitated through the Donor Family Support Coordinator.

Commemorating organ and tissue donors

Over the years, DonateLife agencies throughout Australia have developed special ways of acknowledging the generosity of all organ and tissue donors and their families.

DonateLife Services of Remembrance

The purpose of the annual DonateLife Services of Remembrance are to provide a forum for acknowledgement of and gratitude to donors and their families. It is also an opportunity for all those touched by organ and tissue donation to meet with others whose lives have also been changed by this experience.

Donor Family Support Pin

This lapel pin has been specially designed for families of organ and tissue donors.

Contact between donor families and recipients

Donor families and transplant recipients can write anonymous letters to each other through the DonateLife Agency and through transplant units. Health professionals involved in donation and transplantation must keep the identity of donors and recipients anonymous by law. Further information can be obtained by contacting DonateLife in your state or territory.



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the facts about organ and
tissue donation

  • Frequently asked questions
  • Understanding donation


and register on the Australian
Organ Donor Register

  • Register your decision


your donation decision with family and friends

  • Who needs to know?
  • How to start the discussion